RealShield AI is a supplier due diligence tool for Shopify merchants. It uses AI to detect deepfakes and verify the authenticity of media — photos, videos, and voice recordings — submitted by suppliers or found in product listings. The app gives each scan a risk score so you can make informed decisions about who you do business with.
RealShield AI is built for Shopify merchants who source products from suppliers — especially those dealing with overseas manufacturers, dropshipping partners, or any supplier relationship where verifying identity and authenticity matters. It's particularly useful for merchants who have been targeted by supplier fraud, fake identity scams, or AI-generated counterfeit media.
Our detection engine uses industry-leading forensic AI technology and provides a probabilistic risk score (0–100%) indicating the likelihood that media has been AI-generated or manipulated. Like all AI systems, results are not 100% guaranteed. RealShield AI is designed to assist your decision-making — it should be used alongside your own judgment, not as a sole legal or forensic determination. We recommend treating any scan above 70% risk as requiring further investigation.
No. RealShield AI does not access, store, or process any of your customers' personal data — no customer names, emails, addresses, order history, or payment information. The app only accesses your store domain (used to identify your account) and the media files you manually submit for scanning.
Return Verification lets you run the same AI authenticity analysis used for supplier photos on customer-submitted return or refund evidence — for example, a photo a customer sends claiming an item arrived damaged or defective. You upload the photo and, optionally, an order number, return reason, and notes, and RealShield AI gives you a risk score just like a standard scan.
No. Return Verification is a decision-support tool only. It gives you an authenticity risk score to help you prioritize which returns deserve closer review — the decision to approve, deny, or further investigate any return always remains entirely yours.
No AI detection system is 100% accurate, for return photos or any other media type. We recommend using Return Verification results as one factor among others — such as your own return policy, the customer's order and return history, and your own judgment — rather than as the sole basis for a refund decision.
Return Verification does not access or store any of your customers' personal information from your Shopify account. It only stores what you manually enter yourself: the uploaded photo, and any order number, return reason, or notes you choose to add. See our Privacy Policy for full details on data handling for Return Verification.
Credits are consumed each time you run a scan:
Credits reset at the start of each billing cycle. Unused credits do not roll over to the next month.
All plans include access to all features: scan history, supplier profiles, analytics, alerts, and PDF report downloads.
If you exhaust your monthly credits, you will not be able to run new scans until your billing cycle resets or you upgrade to a higher plan. Your existing scan history, supplier profiles, and all other data remain accessible. You can upgrade your plan at any time from the Billing tab.
No. Credits reset at the start of each monthly billing cycle. Unused credits from the previous month do not carry over. We recommend choosing the plan that best matches your average monthly scanning volume.
All billing is processed securely through Shopify's built-in Billing API. Charges appear on your Shopify account. RealShield AI does not store or handle any payment card information directly.
Yes. You can change your plan at any time from the Billing tab within the app. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
You can cancel your RealShield AI subscription at any time by uninstalling the app from your Shopify store or contacting us at support@realshield.ai. Cancellation takes effect at the end of your current billing period — you will retain access to all features and your remaining credits until that date.
Subscription fees are non-refundable for the current billing period. If you cancel mid-cycle, you retain access through the end of that period but will not be charged for the next cycle. We do not offer partial-month refunds.
If you experience a technical issue that prevented you from using the service, please contact us at support@realshield.ai within 7 days and we will review your case individually.
When you uninstall RealShield AI from your Shopify store, all of your data — scan history, supplier profiles, alerts, settings, and your access token — is permanently deleted from our systems within 48 hours. This process is automatic and cannot be reversed. If you reinstall the app, you will start fresh with no previous data.
No. Media files you submit for scanning are processed and purged within 24 hours. We do not permanently store the raw media. What we retain is only the scan result (risk score and metadata) so you have a history of your analyses in the Scan History tab.
No. Your submitted media is never used to train AI models — neither by RealShield AI nor by our third-party AI detection partner. Our detection partner is contractually prohibited from using submitted media for any purpose other than completing your requested analysis.
The fastest way is to uninstall the app — this automatically triggers full data deletion within 48 hours. You can also contact us directly at support@realshield.ai and we will manually delete your data and confirm when complete.
Our support channel is open 24/7 — email support@realshield.ai any time and your request will be received immediately. We aim to respond within 1 business day. For urgent issues, include "URGENT" in the subject line.
The app currently operates in English. Additional language support is on our roadmap.